Who we are

HVAC Resource operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The store is powered by Shopify, which enables us to provide the Services to you.

This policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If it conflicts with our Terms of Service, this policy controls with respect to your personal information. By using the Services, you acknowledge that you have read and understood it.

Personal information we collect

Personal information is information that identifies, or can reasonably be linked to, you or another person. It does not include information collected anonymously or de-identified so that it cannot identify you. Depending on how you use the Services, where you live and what the law allows, we may collect the following, along with inferences drawn from it:

Contact details. Your name, billing and shipping address, phone number and email address.

Financial information. Payment card and financial account details, transaction details, form of payment and payment confirmation.

Account information. Your username, password, security questions, preferences and settings.

Transaction information. Items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.

Communications with us. Anything you include when you contact us, such as a customer support request.

Device information. Your device, browser and network connection, IP address and other unique identifiers.

Usage information. How and when you interact with and navigate the Services.

Where it comes from

We collect personal information directly from you, for example when you create an account, place an order or contact us. We also collect it automatically through the Services, from your device and through cookies and similar technologies; from service providers who collect or process it on our behalf; and from our partners and other third parties.

How we use it

Provide, tailor and improve the Services. To process payments and fulfill orders, arrange shipping, handle returns and exchanges, create and manage your account, remember your preferences, send account and order notifications, let you post reviews and recommend related products.

Marketing and advertising. To send promotional messages by email, text message or postal mail, and to show you ads on the Services and other websites, including ads based on items you have bought or added to your cart.

Security and fraud prevention. To authenticate your account, keep checkout secure, and detect, investigate or act on fraudulent, illegal, unsafe or malicious activity. If you register an account, please keep your login details to yourself.

Communicating with you. To provide customer support, respond to you and maintain our relationship with you.

Legal reasons. To comply with the law and valid legal process, including requests from law enforcement or government agencies, to take part in legal proceedings, and to enforce our terms and policies.

Who we share it with

We may disclose personal information to third parties for legitimate purposes, including:

Service providers. Shopify and vendors who work on our behalf, such as for IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

Business and marketing partners. Partners who provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising.

At your direction. When you ask or consent to it, for example to ship you products, or through social media widgets or login integrations.

Affiliates. Our affiliates or other companies within our corporate group.

Legal and business transfers. In connection with a business transaction such as a merger or bankruptcy, to meet legal obligations (including subpoenas, search warrants and similar requests), to enforce our terms, and to protect the Services, our rights and the rights of our users and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transmitted to and shared with Shopify, and with third parties that may be located outside the country where you live.

We also use certain Shopify enhanced features that draw on your interactions with our store, with other merchants and with Shopify. For those features, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, read the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Cookies

We and our service providers use cookies and similar technologies to run the store, keep items in your cart, remember your preferences and understand how the Services are used. You can manage cookies in your browser settings. Blocking some cookies may stop parts of the store, such as the cart and checkout, from working.

Third-party websites and links

The Services may link to websites or platforms run by third parties. We are not responsible for their privacy or security practices, or for the accuracy of their content, so please review their policies before sharing information with them. Information you post in public or semi-public places, including third-party social networks, may be visible to other users. Including a link does not mean we endorse the site.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority where they live. If you are a parent or guardian and your child has given us their personal information, contact us and we will delete it. As of the effective date of this policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of anyone under 16.

Security and retention

No security measures are perfect, and information you send us may not be secure in transit. Please do not use unsecured channels to send us sensitive or confidential information.

We keep personal information for as long as we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes and enforce our agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. They are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as the law allows.

Right to access / know. Ask for access to the personal information we hold about you.

Right to delete. Ask us to delete the personal information we hold about you.

Right to correct. Ask us to correct inaccurate personal information we hold about you.

Right of portability. Receive a copy of your personal information and ask us to transfer it to a third party, in certain circumstances.

Managing communication preferences. Unsubscribe from promotional emails at any time using the link in our emails. We may still send non-promotional emails about your account or orders.

To exercise these rights, email us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity first. You may also appoint an authorized agent to make a request for you; we will ask the agent for proof of your authorization and may need to verify your identity directly. We will respond in a timely manner as required by law.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. Depending on where you live, you may be able to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country where you live. If we transfer it out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country found to provide an adequate level of protection.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this page, update the "Last updated" date and give notice where the law requires.

Still need a hand?

Questions about this policy, or want to exercise your rights? Email infohvacresource@gmail.com and a person will answer within one business day.